Larisa Pleseanu
Team Leader
A highly motivated and ambitious, focused on problem solving, able to advice and to offer guidance, support and training to the team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of the supervision whilst leading a team in a fast-paced environment. Having a proven ability to lead by example, consistently hit targets, improve best practices, and organize time efficiently.
London, United Kingdom
Technical Skills


MS Office365


Soft Skills
• Focused
• Logical, yet out of the box thinker
• Client Relationship Management
• High Attention to detail
• Continuously looks to improve
• Organized and able to prioritize workloads
Larisa Pleseanu
Customer Support Analyst
SEP 2016 - FEB 2019

Customer Service Advisor, Orange

• Find every opportunity to boost your store’s success with best customer service, create an environment in which customers feel welcome and comfortable and engage customers in genuine, enjoyable conversations to understand their needs.

• Contact customers daily regarding product usage, billing issues, and company information.

• Handle customer orders in a computer system for products or services and storing information in client database.

FEB 2019 - DEC 2019

Food & Beverage Team Member, GLH

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.

• Lead F&B team by attracting, recruiting, training, and appraising talented personnel.

• Delivering highest levels of service with a desire to learn, work hard and progress; empathetic and able to build relationships.

DEC 2019 - NOV 2022

Team Leader, The CO OP Operative

• A positive role model – engaging, training, and supporting the team in completing store activities

• Perform daily checks to make sure the store is safe, secure, and operational

• Ensuring great customer service, optimizing productivity, by supporting and assisting customer needs

• Taking care of everything, from managing the stock to supporting employees when facing any issue.

• Aiming to maintain a high customer satisfaction rate by ensuring a positive shopping experience.

• Professionalism when dealing with complaints or compliments.

• Maintaining quality within the store, from tidying up the shop floor to taking care of stock orders and documentation.

SEP 2013 - JUNE 2017

Computer Mathematics

High School "Eremia Grigorescu"

OCT 2021

Digital Marketing

Google Digital Garage

Certificate ID: 3GL AQ5 HF9

SEP 2019 - JUNE 2023

BSC Computing Technologies

University of Roehampton - London.